Human Resources department in William Hill Essay Example for Free

Human Resources department in William Hill Essay Human Resources department in William Hill are important because they have a connection with the quality of employees and market success. William Hill will not be able to work effectively if workers are not committed to meeting corporate objectives so it is the HR management job to ensure this quality by recruiting, developing and retaining these staff. In order to do the above it is essential for HR department to look at various information internally and externally to plan for human resource. Internal and external information is important for William Hill as they need it to determine what they are doing, what they should have done, and what they are about to do. For this company to be the best and to strive to the highest levels they should make sure that they know all legislations that they need to follow in order to stay on the same side of the law. Internal in formation consist of what is happening in the business such as below: Labour Turnover This means the number of employees that leave over a period of time, are replaced and the average length of time workers stay and reason for staff wastage. This can either be advantage or become a disadvantage to William Hill. This is because it can either bring in new employees with new ideas and skills, or it can be expensive to recruit new staff. Due to high costs that it will produce, this can also become time consuming. Employees may leave because of poor career prospects, allowing little chance of promotion or simply better opportunities elsewhere. The way to measure labour turnover is: Wastage rate: No. of leavers in a period * 100 Average number of employees in the period Average No. Employees at start of period + Employees at end of period of employees: 2 Companies including William Hill can use this calculation on a yearly basis for the whole organisation or just the department. This is highly useful when used as a comparison with previous years. One disadvantage is that the equation (wastage rate) doesnt measure the length of service of the employees that leave. Stability Index means that means how long an employee has been with the firm. It can be measure by using this formula: No. of employees with one or more years or service * 100 No. of employees at the start of the year This equation shows the stability of more loyal and settled workers. It ignores short-term workers or those most likely to leave. William Hill Labour turnover for Evelyn Street Branch is: Labour turnover = 3 * 100 = 20% 15 This result includes the amount of part time and full time workers employed in my branch. This is a really good indication that numerous workers love their job and want to stay employed in William Hill. As there is high retention levels it makes planning for human resource easier because it seems that more workers are staying. The amount of people leaving one branch would require the attention of the HR department, this is because the company can observe what is wrong and try to find ways to fix it. This would help the department as it can grow from the results of the turnover. Being able to put back into working order the things that became a problem in the past would make the company more successful from within. Age, Skills and Qualifications According to studies the older you are the more experience you would have. Analysing the age of the workers at William Hill it would show that mostly young and middle age groups are being employed. William Hill tend to take staff during night racing and hiring people around these times would be essential for the company but not for the employee, this is because in that short space of time the workers will not gain the qualifications that they need. William Hills most reliable staff would be the middle age groups. This is because they would be more experienced and have been in that trade for such longer period. In addition to this they will gain maximum experience and qualifications to match. Where this is rewarded by annual pay they will be more expensive to employ, their length of service may make them more expensive to make redundant. Younger staff may lack experience but they may be more receptive to change and new ideas, also they may inexpensive to recruit. When looking at the gender of William Hill you will find that most of the employees are female: FEMALE 60% MALE 40% There are more women on the shop floors than in the Head Office of William. Also the male population tend to be the betters and it means that the female will tend to serve them especially when it comes to individual betting shops. William Hill is a company that employ regardless of qualification or skills in providing their services to customers however it would aid employment if you had rather good maths skills, good communication skills and working with other workers as a team. But William Hill do offer training where it is needed to new or previous staff because it essential time is not wasted in not knowing what to do but being productive and offering good Customer Service. Staff Absences or sickness Staff absences cost industries in terms of money and time due to less productivity. Staff absences is not only included in absences but also bad time keeping such as arriving late and leaving early but also due to industrial accidents. Accidents at work can be avoided by the use of common sense and consideration. Hazards caused by leaving paper on the floor, having the ladder obstructing the way, blocked entrances and exits with boxes and trailing leads. So it is part of the Human Resource to keep sure that safety is kept by each shop and that appropriate planning is made for training in First Aid in case of accidents caused by other individuals. Apart from accidents the workplace can cause illness to workers in a variety of ways especially those that are doing night shift also due to constant smoking by workers and customers it may lead to further health problems in the future so this may cause absences. The staff absences in the Evelyn Branch of William Hill yearly are: Part time employees 18% Full time employees 32% Full time workers have the highest Training This can be done within the business or outside, according to the training needs of the employee. There are different types of training: Induction, Mentoring, Coaching, Apprenticeships, and Off and On the job training. Staff training is required if William Hill are to continue and to be successful to be the best in their market. The process of training is to help employees reach their maximum efficiency. William Hill will need to meet their annual targets therefore employees would need to develop their skills. At the beginning of your employment at William Hill or any other workplace you will have to have an induction. This is an introduction to the business for new employees. This can be used to familiarise the new recruits with the organisation. Based on a good induction the employee will feel at ease with the organisation and some of the employees. Your skills and qualifications may be based on your training. Your ability to gain as much knowledge as you can will be reflected in your skills to do certain jobs. Employees of William Hill will be trained to suit any area no mater what the task in question is. This will then help the company to strive to be the finest it can be. Succession and Promotion of Staff Succession is the process of staff that has left being trained and promoted although it has become common for William Hill to recruit experienced staff from outside the business it would be advantageous to start promoting those within the organisation. So in order for employees to stay and require less human resource planning it helps to encourage staff to remain loyal by giving them good career prospects. Promoting within William Hill will ensure continuity of style and culture of the organisation so that everyone watching out for each other style will still exists to continue increasing productivity. The human resource department do not always approach staff for promotion but teletexting is placed on Managers betting screen to tell staff or posters are placed out side individual LBO if they need certain staff. Nevertheless there is always that problem that internal staffs are not suitable so advertising the need for staff will have to be done for William HR department for planning for the future. External information relates to the information outside of the business and these tend to be things which are beyond William Hills control. So in order to overcome these problems it helps to use the PESTEL (Political, Economic, Social, Technological, Environmental, and Legal) analysis which looks at all aspects of the external influences which will prove crucial to the outcome of William Hill in coming years. Political With there being a stable political environment it enables William Hill to make predictions about their future because they have that degree of certainty due to knowing that the Labour government will be in power for another four years and hopefully they will stick to the same economic policies. If there was an increase in company taxation levels, this could mean that William Hill will have more cost to pay and may not be able to recruit as many staff as they previously would. For the Human Resource department it means that they may have to recruit staffs that are less expensive such as those that dont have as much experience as someone that may have been in the industry for 10 years. Changes to taxation levels in general would have an affect on William Hill as certain things such as concessions and incentives given to workers could increase or decrease. However some of the company expenses are tax deductible meaning that William Hill can set these off against tax burdens and may make them more willing to recruit workers if costs can be cut through not giving away company cars. The level of protectionism that the government have could affect trade and could affect demand for William Hill services hence demand for labour to supply services could fall or ascend depending on their restrictions. Economic Economic forces affect both the organisation and its customers. Depending on the sector that the business lies on the economic influences will be different. The economic environment may change, William Hill will need to understand how their suppliers and customers will be affected if they are to successfully adjust to change. Unemployment has a relationship with the demand of product or products in general. With a high unemployment level the demand for products will go down as people have less disposable income. If William Hill were to set up in an area that has low employment levels then they could make the percentage level increase thus giving the company more sales as unemployment is low. If interest rates are high then it becomes a lot more expensive for companies like William Hill to borrow money from banks, meaning that William Hill will refrain from expanding and less staff will be needed. The Human Resources Planning department may have to delayer the hierarchy of the company leaving some without a job. With high interest rates people in general will become hostile to purchasing luxury or high priced products or services therefore the demand for them will decrease. The Human Resources department would need to invent ways for this to change in their favour. Social Peoples spending habits may vary during different seasons because of various races during the course of the year such as Cheltenham, The Grand National and many more. William Hill will realise this and take advantage for it. When recruiting staff WH Smith would need to think carefully on whom to take on. Taking in the knowledge that younger employees would be more responsive to change. However someone of the senior generation may offer more years of service. This will effect the HR department of WH Smith because they will need to consider a lot. Since younger people may have new skills and new ideas they may be beneficial to the company, and older employees would stay with the company longer. Technological As technology is advancing WH Smith need to move with the times by using technology They may want to make sure that their products are of the highest standards so WH Smith would use technical equipment thereby reducing the amount of staff required. If WH Smith engages in Internet sales it may also cut down the staffs that is needed. The Human Resources department will take into consideration the affect that this would have on WH Smith and they will use this to interpret the outcome for their future. Environmental Environmental issues are a very big part of all industries as everyone wants to be environmentally friendly. Some of WH Smiths customers would like to buy recyclable products to be kind to the environment. If WH Smith were to be concerned with the environment they could buy more recyclable stationery enabling this to be part of their policy concerning the environment. There may be some customers (like me) that dont really mind whether their goods are recyclable. To them they may think that just because they can be recycled they are not good quality, therefore they would not buy it. The HR department would need to analyse this area and make sure they know and understand the ramifications that may occur from their decisions. This could have an effect on staff as they may need to employ more people to assist with sales or not employ anyone at all. Legal All companies follow an equal opportunity policy as it is part of a legislation that all businesses should follow. For legal reasons William Hill may have to pay one employee more money than another, this would not be because ones a man and the other is a woman, but, because one is a minor (under 16) and the other is above 18. With this policy people under 18 yrs would be paid à ¯Ã‚ ¿Ã‚ ½3.60 and anyone older would get à ¯Ã‚ ¿Ã‚ ½4.20. Within this company they do not discriminate against people, this could be from sex discrimination to racial. This could effect the HR department as it could higher the cost of labour that they recruit, meaning that they would reduce the amount of staff.

Hattin: Trapping a Victory :: European Europe History

Hattin: Trapping a Victory On June 26, 1187, the Muslim Sultan Saladin crossed the river Jordan with 20,000 of his followers - an army consisting of roughly 12,000 light horsemen and a number of footmen to a location south of the Sea of Galilee where he and his men encamped. They had been ravaging the nearby countryside in hopes of provoking a Christian attack, but had been unsuccessful. The Frankish Christians led by King Guy in Jerusalem had also mobilized their own army and camped at the spring at Saffuriyah . Marshall W. Baldwin says that the Franks too had an army 20,000 strong, but it was different in composition. The "Latins", as they are called, were a cavalry of 1,200 heavily armored knights, 3,500 lightly armored, mounted sergeants, several thousand foot soldiers, as well as a large number of native auxiliaries as mounted bowmen . Between the two great forces (the largest memorable, Christian gathering in years) lay an arid terrain; the hot summer sun made travel extremely difficult, especially for large numbers. One could easily expect fatigue, dehydration, and low morale when venturing to the east of Saffuriyah until reaching the Sea of Galilee. Strategists of each side knew the consequences of traveling across the region and so, "the waiting game" was played to see who would be the one to be provoked into a trap through the valleys. Although Saladin had unified large sections of the Muslim world, his army was still not a standing one. The crusaders counted on the fact that Saladin would have trouble holding his army together for a long period of time because his soldiers were not full-time warriors. Many were also tradesmen or farmers that easily disbanded when there was no action to get back home . Saladin knew his situation and continually harassed the area of Tiberias in failed attempts to provoke the Christians into leaving Saffuriyah, until he decided on July, 2 to besiege the city itself. He moved the majority of his troops to the high ground west of Tiberias. From this location, the Muslims could block entrance to the city while still accessing water supplies from the Sea of Galilee through the eastern side of the ridge. Tiberias was poorly fortified and Saladin's well - supplied forces had no trouble entering its walls. Residents of the city took refuge in the citadel, including the wife of Count Raymond of Tripoli who urgently sent west for help.

Providing Value Proposition to Customers: A Case Analysis on McDonald’s Essay

They have amazing story of their own organization relative with the organizational learning they have really gained insight from their history which later on made a lot of contribution for what now is MacDonald’s I would like to elaborate their story with two divisions and one of them Is early history and another after 90’s history. Early History When the MacDonald’s family back in 1930s around 90 years back they moved from Manchester to Hollywood where two brothers one is Richard and another is Maurice McDonalds started working. Еheir fathers had a â€Å"Air drome† McDonalds brothers realized that the most of their selling was for hamburgers, they closed down with a careful investigation so that they can open with a new starting and in a bigger way they started with the simple menu of hamburgers, cheeseburgers, French fries, shakes and more So they renamed their restaurant to the new name with McDonalds. After some time they realized one new thing that there was the time they need a new building for their restaurant so that they could improve more and make their goals achieve. The main two goals for them were efficiency and more catching appearance. Architects were chosen for the new ambience and new improvements. So being very careful new improvements were made for the appearance and for the betterment of the McDonalds. Mid History of McDonalds Company actual history was started from 1940 as two brothers Richard and Maurice opened up in the big phase of McDonalds as a restaurant with 20 menus. But the name was McDonald’s McDonalds hamburger as hamburgers were the most famous on their restaurant. As their revenue started increasing and they almost reached to $3500000 till mid 50’s. By then Raymond Kroc shows his interest on developing franchise of McDonalds and shows keen interest on making a chain restaurant so he registered McDonalds as a incorporation. so, in 1955 he became founder of McDonalds and changed the name so the new name and he current name of McDonalds came from that long way.. McDonalds Corporation. So, Kroc was the pioneer for the chain American restaurant for the fast food. Today McDonalds has become world’s largest fast food industry only in California they serve 47 million customers daily. It has managed to become one of the most prestigious values in all over the country. It got VRIO that is value, Ratio, and opportunities. Recent history So very recently from 2010, McDonalds has resigned its website and everything to a sleeker along with the certain changes made to the organization they also have introduced new way of approaching customers that is new advertising material to its website, they have unveil new pictures for restaurant ads, TV commercials, print advertising and online they all consists of real and 3d pictures of their products and services, by looking at that that looks so yummy and mouth watering. They also have make an announcement that the new the world biggest McDonalds restaurant will be built in London Olympics site. Changes made to turn the company As from their staring to till the current phase they have made so much of decisions that has taken the McDonalds to this new phase and I would like to show with the bullet points that how it the changes made to the company. McDonalds ?Firstly at their starting period it was more restaurants in a bus with different menus and lists of products. ? When they did a analysis they found out that the hamburgers were the most sold items so, the brothers decided to change the restaurant plans according to the need of the customers that they have introduced hamburgers, cheese burgers, apple pie, French fries with their core competencies product. ?When the restaurant was a big hit and widely accepted by customers now Raymond Kroc entered with new vision of changing that into the fast food chain and he owned with making McDonalds incorporation and making franchise and food chain were developed all over the America. As a change of this it has now become world’s largest fast food chain with employee of 18000 and more. ?Not changing the main product competencies of the McDonalds they have made other changed in marketing advertising and the environment care. ?With the change in market when they entered into the Indian markets they introduced maharaja burger which made them a big hit in India and they could captivate that market with their good brand name. McDonald’s customer centric plan and principals to win for the future are: The idea of customer centric has been credited to Peter ducker as he was the one to see the customer centric view and need to adopt those for the organization. † since the customer is central management understands that the organization must have a complete understanding of the customer needs and wants they must continuously develop various ways of tracking changes to the need of the customer. So, in overall I understood that the product must always satisfy customers needs and wants through their offerings. The seven principals of customer plan are as follows: McDonalds Drive sustained momentum So diversifying the products is the main theme of this, for example including kids dress, toys and other interactive video for the kids as they are doing it to diversify certain portion of risk and hence to minimize loss in order to successfully run the business. Generating broad based growth business Broad based growth simply for the McDonalds means going global, as they have been reached to 115 countries that is the best example we could have in different countries in different places but with the same name standardization and quality. McDonalds have expanded themselves to all over the world; this was their one of the strategy in order to prosper their organization. It had created huge impact on the profitability. Going beyond the borders as their strategy. Emphasis on 5P’s The five P’s that are people, place, product, price and promotion and making it all together so that the right mix would form for the McDonalds this I view as a focus strategy to the target customers. they have been creating products for the customers and as per customers needs and wants understanding customers which is also depth of customer centric plan. we can take an example of Indian market where beef is not allowed and McDonalds for the first time in their history they have introduced Maharaja burger which is a big success in Indian markets so, taking care of the customers through this 5 P’s. Stay sharply focused on here and now As we see the market is so dynamic and volatile the change is so fast and irrestable there are many organizations which were swept away by the market structure and the change in McDonalds technology so being focused and try knowing how and now are the points to be focused for the organization. Run day to day operations with maximum efficiency and productivity Operational excellence is the final key term for this, excel on what you do so that there will be no room for the competitors and take away your pie. As to captivate the market share organization needs to operate with their maximum efficiency it includes utilizing all their pr, marketing, advertising human skills, experience and even expert solutions to maximize the growth. The right people and process are intent on prospect Right people means human skills ensuing that the right candidate for the right jobs are handled down in order to have good labor relations and maximum efficiency so that the future would be secured. Skilled human will give organization certain outputs that are not even used for today even for the future the result is always positive if the human skills are competent enough to fight with the situation. Develop new innovations Organization In order to be competent and excel the market they must always be innovative and show the new approaches to meet the customer’s requirement. They must be innovative and creativity in order to exploit the opportunities that is in the market. Organizations must took innovations as the first tool to reach the customers and if threat is seen they must back out as soon as possible in order to minimize loss. Adding new product lines and certain changes in the product would be the example for the McDonalds to develop new innovations. McDonalds As for McDonalds as they have always viewed their customer as a treasure and no matter what they have always pays value to the customers knowing customers current needs Current product needs Looking to the problems of the customers through holistic approach I mean what actually the customer is wanting and what do they want is the organization question for example one customer wanting mobile phone with wireless charger could be his need and how the mobile company will address his problems is the secondary question. So what are current product needs for the customer and what actually does the customer wants. Future needs What are their future needs and wants what could be the expectations of the customers if he she buys a mobile phone then what could be the future expectation are the future needs of the customer. So it’s all about forecasting the future needs and wants of the customers it is gained through market research. Where the main aim of the customer centric is the organization where the learning and improvement are in the continuous format. They actually learn from their customers and respond in those manner resources, products and services are well utilized in order to gain the competitive advantage from them. It is well managed according to the strategies and goals of the organization and meeting them with the customers’ needs. So customer centric is the view from the customers need and the need is only the driving force for all the organization decision making. The main aim is to create the value of customer the value driven strategy. So until and McDonalds unless any company gives value to their customers there won’t be any progress made to the organization and there won’t be profitable return.

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